Home depot liquidation pallets4/11/2023 ![]() Colleen Robinson, the director of Amazon-devices reverse logistics They are all trying to solve one of retail’s thorniest problems. Here are 16 power players in the world of reverse logistics, from retailers to full-service logistics providers to pure-play tech. Major logistics companies, along with venture-capital funding, are focusing more and more on returns. Retailers have hired more dedicated talent to focus on returns in recent years, both to figure out if returns can ever beocome profitable and to prevent them in the first place. “That’s where I say the low-grade headache has become a migraine,” David Sobie, the CEO of Happy Returns - a reverse-logistics startup acquired by PayPal in a deal that, for some, signified maturation among reverse-logistics startups - said. ![]() Returns became a bigger issue as e-commerce boomed, but delivering a smooth consumer experience for returns is only getting more expensive. “It’s so big that there are no dominant players.” “That represents an opportunity for somebody,” Tony Sciarrotta, the president of the Reverse Logistics Association, said. The question is how to handle these goods sustainably, and make them resalable at a profit. Whoever wins will reap huge rewards: The National Retail Federation estimated consumers returned 16% of the things they bought last year - roughly $761 billion in products. Retail returns are a a multibillion-dollar problem without a clear solution, and the logistics industry is eagerly trying to crack the code. Reverse-logistics leaders are in a position to fix - and cash in on - the pervasive problem.There still isn’t enough dedicated “reverse logistics” capacity to handle the growing demand.As supply chain and fuel costs rise, e-commerce returns are going from a headache to a migraine.
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